We have set up various resources to help you find the answers to your questions and to resolve any issues you may have. It is strongly recommended that you first search through them before contacting us for support. Doing so will often save you lots of unnecessary wait time. Remember, that ounce of effort on your part could be worth tons in productivity!

First, you should search through our FAQ (Frequently Asked Questions). We have taken some of the most-often-encountered questions/answers and compiled them in an easy to understand format.

Second, check out our new Flash tutorials section, where step-by-step walk-throughs of the most common tasks are presented.

Also, be sure to check out our any server news announcements we may have posted, which might address the problem you are having.

Finally, if none of the above yields the answer you are looking for, you should contact us directly using one of the methods provided below. Please tell us as much pertinent information as possible, as they may be important in diagnosing your problem(s). If insufficient information is given, we will be forced to ask you for more information, thus slowing down the resolution process.

1. Support Web Contact:

Support Ticket System

We have created a sophisticated web support ticket system that will allow you to track the progress of each and every single support request you have or will make. Although registration is not required, it is encouraged so that you will not need to enter your personal information (such as account name) over and over again. Please click the link below to create a support ticket: